FAQ

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payment by Visa, Mastercard or Paypal.

IS IT SAFE TO USE MY CREDIT CARD THROUGH THE ONLINE STORE?

All transactions placed through the ALICEGWYNETH online store are processed through Shopify.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

WHAT IS THE TURNAROUND TIME ON MADE TO ORDER PIECES?

Made to Order pieces are handmade in our Manchester Studio when your order is received. Given our strong attention to craftsmanship & quality, these pieces take approximately 1–4 weeks to ship. A notification of shipment will be delivered to your email account once dispatched. In the case you require a faster turnaround time, please contact us via email prior to placing your order to ensure we can meet your time requirements.

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, we ship worldwide.

CAN I PAY IN MY OWN CURRENCY?

We provide the ability to view our online store in your preferred currency, for ease of conversion, however, all transactions settle in GBP in our account.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After your order is placed, you will receive a notification to your email account that your order has been received. Please note, your order is not confirmed until payment has been received & items prepared for dispatch, at which point a notification to your email account regarding the shipment information will be sent.

WHEN WILL I RECEIVE MY ORDER?

Depending on your order, you should receive your purchase 1-4 weeks after your order date. You will be notified via email when your purchase has been shipped along with your tracking number.

DO I HAVE TO PAY IMPORT AND DUTY CHARGES?

Import & duty charges are not included in your purchase and are the responsibility of the customer. For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.

CAN I MAKE A BESPOKE CONSULTATION?

Of course! Please go to the ‘contact us’ page of the website or email info@alicegwyneth.com

I CHANGED MY MIND. CAN I RETURN MY JEWELLERY?

All product information is listed in the item description, so please choose your piece carefully as we don't refund or exchange due to change of mind or incorrect sizing.

If you're unsure of your ring size, check our ring size guide.

Wear and tear over time is normal & not considered a fault.

WHERE IS MY INFORMATION STORED?

At ALICEGWYNETH we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather are only used to learn more about customers so ALICEGWYNETH can better serve you in the future at your consent. If changes to this privacy policy are made they will be posted here promptly.

WHERE IS MY JEWELLERY MADE?

Alice hand makes all of the jewellery in her studio in Manchester.

WHAT IF SOMETHING I ORDERED ARRIVES DAMAGED?

Oh no! Contact us right away with a photo and your order number.

IS MY PACKAGE LOST?

If your package has been lost in transit, please reach out to us right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

CAN I RETURN A SALE ITEM?

All items marked final sale have been reduced in price and cannot be returned for a refund or online credit in the form of an e-gift card, or exchanged for a different size, colour, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to us before placing your order.

IS MY JEWELLERY MANUFACTURED ETHICALLY?

We are proud to say that all our products are made by Alice’s own hands. We are uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly while selling fair and ethical materials.

THE ITEM I WANT IS SOLD OUT. IS IT COMING BACK?

Information will be stated on the website if they are coming back when sold out.

CAN I CHANGE FOR A DIFFERENT SIZE OR STYLE?

Unfortunately, as orders are most-likely made-to-order, we can't support exchanges at this time. We advise that you use the size charts provided and take measurements accordingly.